Refund policy
Kessora Return & Warranty Policy
Returns We accept returns within 7 days of delivery. To be eligible, items must be unused, in original packaging, and include all accessories and documentation.
To initiate a return, contact us at mzanywaspha@gmail.com with your order number and reason for return. Once approved, you will receive return instructions. Return shipping costs are the responsibility of the customer unless the item arrived damaged or faulty.
Refunds are processed within 5–7 business days of receiving the returned item, back to your original payment method.
Non-returnable items: Opened software, digital products, and items damaged through misuse are not eligible for return.
Warranty All products sold by Kessora carry the manufacturer's warranty. Warranty periods and terms vary by brand:
- Apple: 1-year limited warranty
- Philips Hue: 2-year limited warranty
- Xiaomi / TP-Link / Wyze / Amazon: 1-year limited warranty
- iRobot: 1-year limited warranty
To claim a warranty, contact us with proof of purchase and a description of the fault. We will assist in facilitating the claim with the manufacturer.
Please note: International units may carry a regional warranty. We recommend confirming warranty coverage with us before purchase if this is a concern.